1. Please inquire using our webform or email us directly at [email protected] with your inquiries. We typically require information on your company details, import permits and preferred airport of arrival. 2. Once arrival date is set and order is received, we will evaluate and issue a PROFORMA INVOICE. A full advance payment is required for all new customer based on this Proforma Invoice. This will include a one time only (non-refundable) CITES deposit processing fee, which is required for all coral orders (Hard and Soft Corals & Liverocks). 3. Once proforma payment is received, we will book the flight and update you once the space is confirmed. Any adjustments to the order may be accommodated whenever possible. 4. On the shipping day, after the shipment departs from airport (CGK), we will send you all the paperworks required for clearance and a final invoice will be issued. 5. Upon receiving, customer may submit reports for evaluation purposes. DOA claims of over 5% will be evaluated when accompanied with required proofs and we reserve the rights on final decisions. 6. Thank you for your trust in working with us. Let’s plan for the next shipment soon.
1. All DOA (Death on Arrival) claim will only be evaluated if submitted via email within 24 hours after shipment arrival and supported with valid proofs of the claim. 2.We generally provide DOA credit / replacements if the calculated DOA value is more than 5% of the total livestock value. 3. Shipment report will be evaluated when properly submitted within indicated time frames. We reserve the right to decline claim based on our discretion.
We carry both wild and cultured corals. Our wild corals are sourced from various parts of Indonesia, and our cultured corals are produced in-house at our extensive facilities using state of the art technologies. Every coral is unique, find yours today !
1. Please inquire using our webform or email us directly at [email protected] with your inquiries. We typically require information on your company details, import permits and preferred airport of arrival. 2. Once arrival date is set and order is received, we will evaluate and issue a PROFORMA INVOICE. A full advance payment is required for all new customer based on this Proforma Invoice. This will include a one time only (non-refundable) CITES deposit processing fee, which is required for all coral orders (Hard and Soft Corals & Liverocks). 3. Once proforma payment is received, we will book the flight and update you once the space is confirmed. Any adjustments to the order may be accommodated whenever possible. 4. On the shipping day, after the shipment departs from airport (CGK), we will send you all the paperworks required for clearance and a final invoice will be issued. 5. Upon receiving, customer may submit reports for evaluation purposes. DOA claims of over 5% will be evaluated when accompanied with required proofs and we reserve the rights on final decisions. 6. Thank you for your trust in working with us. Let’s plan for the next shipment soon.
1. All DOA (Death on Arrival) claim will only be evaluated if submitted via email within 24 hours after shipment arrival and supported with valid proofs of the claim. 2.We generally provide DOA credit / replacements if the calculated DOA value is more than 5% of the total livestock value. 3. Shipment report will be evaluated when properly submitted within indicated time frames. We reserve the right to decline claim based on our discretion.
We carry both wild and cultured corals. Our wild corals are sourced from various parts of Indonesia, and our cultured corals are produced in-house at our extensive facilities using state of the art technologies. Every coral is unique, find yours today !